Thank you for choosing BAHL for your new bike. We are true believers that being part of the ordering process will help develop a special connection between you and your bike. We can hardly wait to get started on your frame. Below you will see a few easy steps to get the ball rolling. After you've spoken to us about your new build, you will need to fill out our Order/Fit Form. This will not only help guide you through some of the decisions you need to make regarding your build, but it will also help us to configure the best fit for you. Please read it thoroughly and if you still have questions, just give us a ring. 


Get in touch with us by calling 661.747.0559 or email and we'll have a chat about your bike. We'll talk about what you would like to get out of your BAHL, the types of riding that you like, and to answer any questions that you may have about the process. We'll then email you our Order/Fit Form for you to fill out. You may also download it here.


Once you have filled out the Order/Fit Form and are ready to place your order, we require a deposit of 50% of the total frameset build to reserve your place in the production queue. From there we will work on details that are specific to your build as well as your fit. We like to talk about the fit early so we can make any changes to the geometry if needed. 


By now we have received your Order/Fit Form and had a lengthy discussion regarding your current fit and the fit of your new bike. We would love to have you bring your bike in person so we can see how it fits you but can also do this via video and photos. The combination of this and the Order/Fit Form as well as our talks will help ensure that we have everything we need to get your new bike dialed. Another option is to send us the information from a professional fitter and we can then discuss the best options for you.


While your bike is in the production queue, we'll have a conversation (or few), regarding the options available for the model you've chosen. Some of these options include the components, paint finish, and even frame options. While we do offer framesets, we always prefer to build you a complete bike. This ensures that all of the components you've selected are installed correctly and working as they should. 


Once your build date arrives, we'll reach out to you to finalize everything before we cut any tubes. If anything needs to be changed, this will be the time to do it. We will be sure to keep you posted on the build process with regular updates. 


Your BAHL is finished and we want to get it to you so you can #loveyourride. We'll reach out to you and discuss the best way to get your new bike to you. At this point, the remaining balance for your bike will be collected and will include packaging and shipping if needed. Congratulations! You're now part of the family.